Privacy Policy

Information We Collect

When you join our video editing courses or browse our learning materials, we collect specific types of information to provide you with the best educational experience possible.

How We Use Your Information

Your personal data helps us create a personalized learning environment that adapts to your needs and interests in video editing for social media.

Communication Purposes

We'll send you course updates, new lesson notifications, and technical announcements related to our video editing platform. You can control these communications through your account settings.

Platform Improvement

Aggregated, anonymized data helps us understand which video editing topics are most popular, identify areas where students need additional support, and develop new courses that match current social media trends.

Data Sharing and Third Parties

We carefully control who has access to your personal information and never sell your data to marketing companies or advertisers.

Authorized Service Providers

We work with trusted companies that help us deliver our educational services, including cloud storage providers for your video projects, payment processors for course fees, and email services for course communications. These partners are bound by strict confidentiality agreements.

Legal Requirements

In accordance with Vietnamese law, we may disclose information when required by legal authorities, to protect our platform from fraud, or to ensure the safety of our learning community.

Your Privacy Rights

You have significant control over your personal information and how we use it for educational purposes.

How to Exercise Your Rights

Contact our privacy team at info@cleverflowbridge.com with your specific request. We'll respond within 30 days and may need to verify your identity before processing certain requests. For urgent privacy concerns, you can also call us at +84862099910.

Data Security Measures

Protecting your personal information is essential to maintaining trust in our educational platform. We implement multiple layers of security to safeguard your data.

Technical Safeguards

All personal data is encrypted both in transit and at rest using industry-standard AES-256 encryption. Our servers are protected by firewalls, intrusion detection systems, and regular security monitoring. Video projects you upload are stored in secure, access-controlled environments.

Access Controls

Only authorized staff members who need access to provide educational support can view your personal information. All employees undergo privacy training and sign confidentiality agreements. We maintain detailed logs of who accesses what information and when.

Regular Security Audits

We conduct quarterly security assessments, vulnerability testing, and privacy impact assessments. Our security practices are reviewed by independent third parties annually to ensure we meet current industry standards.

Data Retention and Deletion

We keep your information only as long as necessary to provide educational services and comply with legal requirements.

Active Account Data

While your account remains active, we retain all course progress, video projects, and learning materials to ensure continuity in your education. You can delete individual projects or assignments at any time through your dashboard.

Account Closure

When you close your account, most personal information is deleted within 90 days. However, we may retain certain records for up to 7 years to comply with Vietnamese business record requirements and to handle any disputes related to course completion or certifications.

Automatic Deletion

Inactive accounts with no course activity for 3 years are automatically scheduled for review and potential deletion. We'll email you 60 days before any automatic deletion to give you the option to reactivate your account.

International Data Transfers

While our primary operations are based in Vietnam, some educational tools and services we use may involve data processing in other countries.

Cross-Border Processing

Video editing software providers, cloud storage services, and payment processors may process your data in the United States, European Union, or other countries with adequate data protection laws. We ensure all international transfers comply with Vietnamese data protection requirements.

Data Transfer Safeguards

When data must be processed outside Vietnam, we implement appropriate safeguards including standard contractual clauses, adequacy decisions, or other approved transfer mechanisms to maintain your privacy protection regardless of location.

Children's Privacy

Our video editing courses are designed for learners who are 16 years old or older. We do not knowingly collect personal information from children under 16 without parental consent.

Age Verification

During account creation, we ask users to confirm their age. If we discover that someone under 16 has created an account without proper consent, we will delete the account and all associated personal information promptly.

Parental Rights

Parents or guardians can contact us to review, modify, or delete their child's personal information. We may require verification of the parent-child relationship before processing such requests.

Policy Updates

As our educational platform grows and privacy laws evolve, we may need to update this privacy policy.

Notification Process

We'll notify you of significant changes through email and prominent notices on our website at least 30 days before new policies take effect. Minor clarifications or administrative changes may be implemented with shorter notice periods.

Your Continued Use

By continuing to use Cleverflowbridge after policy updates become effective, you agree to the revised terms. If you disagree with changes, you can close your account before the new policy takes effect.